Shipping policy
Where we ship
We currently ship within the United States only. We do not ship internationally at this time.
Cost
- Free shipping on orders of three bottles or more.
- On orders of one or two bottles, shipping is calculated at checkout before you pay.
Processing and delivery
Orders are processed on business days. You will receive a confirmation email when you order, and a separate email with a tracking link as soon as your parcel leaves the facility. Delivery timeframes after dispatch are set by the carrier and shown on your tracking page.
Orders placed on weekends or public holidays are processed on the next business day. Carrier delays, weather and peak periods can affect delivery times and are outside our control.
Address accuracy
Please check your shipping address before completing your order. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange a re-send or a refund. Re-sending may incur a further shipping charge.
Lost, damaged or missing parcels
If tracking shows delivered but you have not received your parcel, or it arrives damaged, email help@nirvano.co with your order number. We will replace it or refund it.
Contact
Questions about shipping: help@nirvano.co