Refund policy
You have 30 days from the date your order is delivered to request a refund. This applies whether the bottle is sealed or opened.
How to request one
Email help@nirvano.co with your order number and tell us you would like a refund. You do not need to give a reason.
What you get back
- A full refund of the price you paid for the product.
- No restocking fee.
- You do not need to return the bottles. Please dispose of any remaining product responsibly and keep it away from children and pets.
Refunds are issued to the original payment method. Once we approve the request the refund is submitted immediately; it typically appears on your statement within 5 to 10 business days, depending on your bank or card issuer. Original shipping charges, where they were paid, are not refunded.
Damaged, incorrect or missing orders
If your order arrives damaged, is not what you ordered, or does not arrive at all, email us with your order number and a photo where relevant. We will replace it or refund it. No return is required, and this is not limited by the 30-day window.
Exceptions
We refund orders placed directly with us at nirvano.co. We do not sell through third-party marketplaces or retailers, and we cannot refund a purchase made elsewhere.
Contact
Questions about this policy: help@nirvano.co